bt789 Privacy Policy
Your personal information is completely safe with us. bt789 always protects your privacy using SSL encryption and strict data protection standards.
This privacy policy applies to all users of the bt789 platform. By using our website, you are considered to have given your consent to the terms of this policy. Please read this document carefully.
bt789 is a safe and reliable online casino and betting platform for players in Bangladesh. We believe your personal information is your property, and our responsibility is to handle that information with the utmost care. In this privacy policy we explain in detail what kinds of information we collect, why we collect it, how it is used, and what steps we take to protect your information.
What Information We Collect
When registering an account and using services on bt789, we collect various types of information. The categories of that information are detailed below.
1.1 Personally Identifiable Information
The following information may be required to create your account and verify your identity:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Residential address
- National ID or passport number (if KYC verification is required)
1.2 Financial Transaction Information
To ensure secure financial transactions, we record the following information:
- bKash, Nagad, Rocket or Upay account number (partial)
- Deposit and withdrawal amounts and dates
- Transaction ID and reference number
- Balance history
1.3 Technical and Device Information
To improve security and service quality, we automatically collect:
- IP address and geographic location (approximate)
- Browser type and version
- Device type and operating system
- Session duration and page navigation patterns
- Cookie and local storage data
1.4 Gaming Activity Information
To ensure a fair and safe gaming experience, we record:
- Betting history and results
- Preferred game categories and play duration
- Bonus and promotion usage history
- VIP level and points activity
Purpose of Using Your Information
bt789 uses your information only for specific and legitimate purposes. We never sell or transfer your information to third parties without cause.
2.1 Primary Use Cases
- Account management: To handle your registration, login, and account security.
- Age verification: To ensure only users aged 21 or above use the platform.
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.
- Customer support: To resolve your issues via live chat and email.
- Fraud prevention: To identify and prevent illegal activity.
- Responsible gaming: To detect excessive gaming behaviour and provide timely support.
- Service improvement: To enhance platform performance and user experience.
We do not send marketing messages without your consent. You can contact us at any time to stop receiving promotional communications.
Information Sharing and Disclosure
bt789 shares your personal information with third parties only in limited and specific circumstances. Those circumstances are described below.
3.1 Service Providers
We work with trusted third parties for payment processing, data storage, and technical support. These organisations have access only to the information needed for their assigned tasks and are required to follow the same standard of privacy rules.
3.2 Legal Obligations
We may be required to disclose information under applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases we will provide only the information legally required.
3.3 Fraud Prevention
Where necessary to prevent money laundering, fraud, or other illegal activity, we may supply information to the relevant authorities.
3.4 What We Never Do
bt789 will never:
- Sell your information to third parties
- Provide your information to other organisations for marketing purposes
- Share your information unnecessarily without your consent
Information Security Measures
bt789 has put in place industry-standard technical and administrative measures to protect your personal information.
4.1 Technical Security
- SSL/TLS Encryption: All data transfers on our website are protected by 256-bit SSL encryption. You can confirm this by checking for the padlock icon and "https" in your browser.
- Data Storage Encryption: All sensitive information stored with us — especially passwords and financial data — is kept in an encrypted state.
- Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time threat detection systems.
- Two-Factor Authentication (2FA): The option to enable an extra layer of security on your account.
- Regular Security Audits: Our technical infrastructure is regularly reviewed by specialist teams.
4.2 Administrative Security
- Staff access to data is limited and role-based.
- Regular privacy-related training.
- An immediate response plan in the event of a data breach.
- Audit logs maintained for all data processing activities.
Keep in mind, however, that no system on the internet is 100% secure. While we do our best to ensure protection, keeping your account password confidential and changing it regularly is your own responsibility.
Cookie Policy
bt789 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and save your preferences. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies remember your preferences such as language selection and display settings. Without them you will need to reconfigure your settings on each visit.
5.3 Analytics Cookies
These cookies help us understand how users are using the website. This information is used to improve the quality of our service. You can control these through your browser settings.
Data Retention Period
6.1 Retention Criteria
bt789 retains your personal information for as long as it is needed. In determining the retention period, we consider the following:
- The period your account is active and a reasonable time thereafter.
- The time required to meet legal and regulatory obligations.
- The time required to resolve disputes and establish legal claims.
- Financial transaction records are generally retained for 5 to 7 years.
Once the retention period ends, we securely delete the information or modify it so that you can no longer be identified from it.
Your Rights
As a registered user of the bt789 platform, you have important rights regarding your own information.
Right of Access
You may ask us at any time what information we hold about you.
Right of Rectification
If any information we hold about you is incorrect, you may request that it be corrected.
Right of Erasure
In certain circumstances you may request that your information be deleted, though this will not apply where a legal obligation exists.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Withdraw Consent
Where information is being processed on the basis of your consent, you may withdraw that consent at any time.
Right to Lodge a Complaint
If you have any concerns about how we handle your information, you may contact us directly.
To exercise any of your rights, contact us at [email protected] or get help through our 24/7 live chat. We generally respond within 30 days.
Protection of Minors' Information
bt789 is a platform strictly prohibited for anyone under the age of 21. We do not intentionally collect any personal information from minors. We verify age at registration and reconfirm it through the KYC process where necessary. If for any reason information belonging to someone under 21 reaches us, we delete it immediately and close the associated account.
Changes to the Policy
9.1 Update Process
bt789 may review and update this privacy policy from time to time. If any significant changes are made, we will:
- Post a clear notice on the website.
- Notify you at your registered email address.
- Update the "Last Updated" date at the top of the page.
If you continue using the platform after a revised policy is published, you will be considered to have consented to those changes. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us.
Ways to Contact Us
Learn More
Visit the pages below to learn more about the various aspects of our services: